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Meat Education Programme → Customer Service

Understanding customer service – serve-over counters

This course is designed to highlight the key steps of the customer journey for those working behind a meat counter in a supermarket or an independent butcher.
The point where the product moves from the business to the paying customer is critical. Often it is the quality, consistency and sincerity of this transaction that decides whether the customer will return.
Once you have passed this course, you too can deliver excellent customer service. There is an online assessment, which, if you pass, will enable you to take your strong theoretical understanding and practice, practice, practice – customer excellence.
Read the study material before you take the assessment. You can also download a pdf of the materials if you wish.
There are 15 questions in the assessment. All questions are multiple choice and you will need to tick just one answer per question.
This assessment will time-out after 30 minutes and if you haven't completed all the questions it will be reflected in your result.
  • Read study material
  • Your assessment
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever